At Christmas Holiday Tours, we understand that plans can change—especially during the busy holiday season. This policy explains how cancellations, reschedules, and refunds are handled for bookings made through our website or with one of our travel agents.

1. Standard Tour Bookings

Most tours and activities listed on our website are fulfilled by licensed, third-party operators. When you make a reservation, you are booking directly with that tour vendor, and their individual cancellation and refund policies apply.

Cancellation Windows

Most experiences allow free cancellation within 24 to 72 hours of your scheduled activity. Specific terms are shown during checkout and in your confirmation email.

Refunds

Refunds are issued by the tour operator and typically return to your original payment method within 5–10 business days, depending on your financial institution.

Weather-Related Cancellations

If your activity is canceled due to unsafe or severe weather, the operator will either reschedule your experience or issue a refund according to their policy.

No-Shows

Guests who do not attend their scheduled tour without prior notice are generally not eligible for refunds.

2. Package & Custom Bookings

If you’ve booked a multi-activity package or custom itinerary (including accommodations, transportation, or bundled tours) through one of our commissioned agents, the following policies apply:

Cancellation Window

Packages may be canceled or rescheduled up to 72 hours before the first scheduled activity, unless otherwise stated in the confirmation email or on the confirmation page. Follow whatever is stricter.

Private Charters & Group Bookings

Certain private or custom experiences may require a minimum 96-hour cancellation notice.

Refunds

Eligible refunds for packages are processed by our team and returned to your original payment method within 5–10 business days of approval.

Travel Insurance

We strongly recommend adding trip protection at checkout to safeguard your purchase from last-minute changes, illness, or travel disruptions outside of policy windows.

3. How to Cancel or Reschedule

For Direct Tour Bookings

Use the cancellation or reschedule link provided in your confirmation email from the tour operator. Many vendors also allow cancellations by phone.

For Packages or Custom Trips

Please contact your assigned travel agent directly or email our support team at [email protected]
with your booking details.

4. Important Notes

Each tour operator sets their own cancellation and refund policies. Please review these carefully during checkout and in your confirmation email.

Refund eligibility is determined by the vendor’s specific terms and conditions.

Multi-day packages may include separate policies for hotels, flights, or third-party services.

Questions?

If you’re unsure which policy applies to your booking, or need help rescheduling, our support team is happy to assist.

📧 Email: [email protected]