Phone: 1-949-807-2682
Find answers to common questions, manage your booking, or reach our support team directly. Whether you’re planning a festive getaway or already on your trip, we’re just a message away.
Popular Help Topics
📅 Manage My Booking
Change dates, cancel, or reschedule your tour quickly and easily.
💳 Payments & Refunds
Learn how charges, refunds, and cancellation windows work.
🛡 Safety & Policies
Read about safety measures, travel insurance, and health policies.
📍 Trip Details
Find meeting locations, what to bring, and other helpful logistics.
❓ General FAQ
Browse answers to common questions about tours, weather, and accessibility.
Get in Touch with Christmas Holiday Tours
Still Need Help?
Our friendly support team is available every step of the way — before, during, and after your trip.
We are available 24/7 by email!
📧 Email: [email protected]
Phone & Chat Support Hours:
Monday–Friday, 8:00 AM – 6:00 PM (Central Time)
Saturday–Sunday, 9:00 AM – 6:00 PM (Central Time)
💬 Live Chat: Available during business hours
On-Trip Emergencies
If you’re already on a tour and need immediate assistance, please use the 24/7 emergency contact number listed in your confirmation email.
This connects you directly with your guide or local operator for the fastest support.
Mainland Contact
Frequently Asked Questions
What if I book a package or contact you directly?
You’ll be connected with one of our travel agents who can assist with tours, hotels, and flights.
Are all operators licensed and insured?
Yes — we only work with qualified, insured vendors who meet the highest safety and service standards.
Who provides customer service during my trip?
Your day-of support is handled by the tour operator, but our agents remain available to assist at any time.
What if I don’t see the tour I want online?
Not every experience is listed yet! Contact us and we’ll help find or customize something special.
Can you book hotels and flights?
Yes. For package or custom requests, our travel agents can assist with accommodations and flights.
Trip Details
Who sends my booking confirmation?
When you book online, confirmations come directly from the tour operator running your experience.
What if I’m running late?
Call the phone number in your confirmation email. It connects directly to your tour provider for real-time help.
What happens if my tour is canceled due to weather?
If unsafe weather forces a cancellation, the operator will offer to reschedule or refund per their policy.
Payments & Refunds
Can I get a refund if I miss my tour?
Refunds for no-shows aren’t guaranteed. We recommend adding trip insurance for added flexibility.
How do payments work?
Payments are processed securely by the operator. Charges on your statement will reflect their business name.
Manage Your Booking
How do I cancel or reschedule my tour?
Find your confirmation email and contact the operator directly using the provided phone or email.
If you need assistance, contact our team and we’ll help coordinate changes.
Can I change or cancel my reservation?
Most tours allow full refunds if canceled at least 72 hours before your start time. Policies vary by operator.
Safety Tips & Recommendations
Always check your confirmation email for weather updates, clothing suggestions, and meeting details.
For health and safety information, visit our Travel & Safety Policy
.
Christmas Holiday Tours Policies
Contact Us
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Christmas Holiday Tours
Fort Collins, CO 80526 -
Meeting locations vary for each tour: You will be sent a meeting location after you book
